We process this information on the basis that once you receive these terms, unless otherwise stated you agree to the terms and conditions below and that there is a contract between us.
General
Any work carried out by Devon Energy Ltd will become null & Void if the work completed is subject to misuse or negligence. It shall also be null & void if repaired, modified or tampered with by anyone other than an engineer from Devon Energy Ltd.
Devon Energy Ltd will accept no liability for or guarantee suitability; materials supplied by the client and will accept no liability for any consequential damage or fault. Devon Energy Ltd reserves the right to charge for any additional time incurred at our standard hourly rate.
All materials supplied and installed will remain the property of Devon Energy Ltd until payment is received in full for the agreed sum or money charged for works undertaken.
Work is guaranteed only in respect of work directly undertaken by Devon Energy Ltd and payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by Devon Energy Ltd will not be guaranteed.
The client shall be solely liable for any hazardous situation in respect of Gas Safe regulations or Gas warning notice issued.
Where Devon Energy Ltd agrees to carry out works, the company cannot take responsibility for your existing Heating System and Pipework and accepts no liability in respect of the effectiveness of such works or otherwise.
Devon Energy Ltd shall only be liable for rectifying works completed by Devon Energy Ltd and shall not be held responsible for ensuring damage or claims resulting in this or other works overlooked, or subsequently requested and not undertaken at that time.
Although Devon Energy Ltd accepts employer’s liability for its employees and for sub-contractors, the customer is under a duty as owner or occupier of the site to take reasonable steps to ensure the ordinary safety and security of the site and to advise Devon Energy Ltd of any circumstance which might affect Health & Safety.
Devon Energy Ltd may politely ask that the area they will be working is clear, clean and tidy before the visit.
Devon Energy Ltd will ensure the area of work is left in a safe and reasonably clean and tidy condition daily.
All guarantees will be registered on the client’s behalf once payment is received in full for the parts and materials used.
Complaints
As a company, Devon Energy Ltd takes all complaints very seriously and we will do everything in our power to resolve any complaints a customer may have. This is usually achieved with a site visit and a mutual agreement of how to resolve the complaint.
If you would like to complain in writing, please email at devonenergyinfo@gmail.com
Hourly Rate Work
All our work will be priced on an individual basis as per job needs and requirements. We ensure a fair price for all our customers but please note we do need to incorporate all our overheads into our pricing to ensure our business can continue to run and thrive. As well as usual business overheads, our engineers need to complete regular training to ensure the safety and provision of the work they are carrying out is to a legal and appropriate standard and they also need to remove and dispose of waste on a regular basis.
If the site is more than 60 mins travel an additional £25 will be added to invoice total.
Estimates
Estimates are usually fairly accurate and priced accordingly however they are not a fixed price, we do need all our customers to be mindful that occasionally we can have unforeseen circumstances occur, materials can increase in price or there are additional needs uncovered during the work being carried out. If our engineer is aware the price may change, or additional costs may incur, you will be notified prior and will receive confirmation from you before we proceed.
On acceptance of the estimate a 50% deposit may be required, with full payment due on completion of works detailed in the estimate, unless otherwise agreed with the client and Devon Energy Ltd.
Estimates are valid for a period of 30 days from date of issue.
Payment
50% deposit may be required on the overall price on acceptance of the estimate prior to the commencement of the work. Final payment is due on completion of works within 7 days, unless agreed otherwise by Devon Energy Ltd.
The customer is not entitled to withhold payment in full by reason of minor defects which can be remedied under a snagging procedure. Devon Energy Ltd will rectify these within a reasonable time of notification considering the obtaining of any necessary replacement parts. This does not affect your statutory rights.
For servicing and gas safety checks, certificates will be issued on completion of payment.
All payments are to be made by BACS, Cash, Credit or Debit card. We do not accept cheques unless previously agreed by Devon Energy Ltd.
Service Reminders
After an initial service call, we will recommend booking in for the next annual inspection on each agreed appliance, while on site. The client is in no way obligated to accept this appointment. If agreed the client will receive an appointment notification via email or SMS. This reminder will be sent no earlier than 30 days in advance and no later than 7 days before the appointment date.
Cancellations and Aborted Calls
If the client cancels a previously agreed appointment, at least 24 hours notice is required.
Devon Energy Ltd reserves the right to charge 50% of the pre agreed appointment value.
This does not include a quotation site visit.
If we are unable to gain access to the property, an aborted call fee of 50% of the pre agreed appointment value will be charged.
Hours of work
Normal working hours, Monday – Friday 8am – 6pm
Devon Energy does not offer exact on the hour appointment times. This allows us some flexibility in the appointments, as some appointments can over run due to unforeseen circumstances. Any appointment time that is given is an approximate and some flexibility would be appreciated.
Any work carried out outside of these times, will be charged at the out of hours call out rate unless otherwise previously agreed with Devon Energy Ltd.
In the unlikely event that an appointment needs to be cancelled by Devon Energy Ltd we will endeavour to give as much notice as we possibly can, and an alternative appointment date will be offered.
If Devon Energy is closed due to holiday, we will endeavour to get to you as soon as we return.
Devon Energy will attempt to attend breakdowns within 48 hours although sometimes this isn’t possible, however we will advise you of our next available date.
During prolonged extreme weather conditions, maintenance checks may be rescheduled to accommodate clients without heating or cooling.
Promotions
Devon Energy Ltd may, from time to time run promotions and these may take the form of bonus offers or discounts. The form of promotion will be described, and full details set out in the communications such as email, flyer or social media. The period each promotion we run will be set out in the details and will automatically close at the end of the promotional period, at which point no further participation will be available for the promotion. The offer will be limited to one person per household.
To be eligible you must be:
Over the age of 18 and the bill payer of the property.
You must also be legally entitled to use our services.
Zero tolerance on abuse
Devon Energy Ltd will operate a zero-tolerance policy of abuse including threatening, abusive or violent behaviour towards any of its staff members. If this happens on site, then the appliance will be made safe and the engineer may leave the property/business. You will still be liable for the cost of the work completed to date.
If this happens to a member of staff over the phone, then the call will be terminated and you may be removed from our customer listing.
